Who is RecordsOne –


RecordsOne developed the R1 Platform to change the way health care uses clinical information and leverages data, from department to department and across the enterprise.

No other platform allows hospitals and health systems to aggregate all of their various electronic records information, including different EHR’s, into one system, perform concurrent reviews – CDI, Coding, Quality & Audit – and analyze the data every hour.


Case prioritization is crucial.

Achieving positive clinical and financial outcomes without it is difficult.


You cannot improve what you cannot measure.

You need insight, not just reporting.


Work with a company that values your business.

Enjoy the benefits of personalized service.





Days to ROI



The Team

Our team is stacked with top-tier talent, from skilled developers of highly intuitive, highly scalable cloud-based applications, to highly respected subject matter experts. Performance is our strength, and we believe downtime is just unacceptable in healthcare.

Ron Neuenberger, President & CEO

Prior to starting BayScribe in 1999, Ron and Bill created Angelfire.com, which was in the top ten most-visited websites in the world, before being acquired by Lycos. If you don’t know about Angelfire.com, check this fun link out. Ron and Bill would go on to do some work for Network Solutions before getting back into Clinical Documentation with the formation of BayScribe (now RecordsOne).

Bacilio "Bac" Palomo, CEO, Strategy & Operations

Bac joined the team after successfully leading our partner IMO, as CFO and EVP of Strategic Channel Development, to extraordinary growth. Bac has over 20 years of healthcare experience at Wolters Kluwer, GE Healthcare and Proctor & Gamble. 


Steve Bonney, Executive Vice President

Before leading the transition from BayScribe to RecordsOne, Steve helped to reshape the company’s products, partners and strategies as those of a dictation and transcription solutions provider, to the now best-of-breed data creation and workflow engine — the v6 Platform, which evolved into the R1 Platform. He’s authored some articles for JAHIMA, done some blogging and you may be able to catch him speak from time to time at an event.

Bill Michel, Chief Architect

Before joining Ron and forming Angelfire.com, Bill wrote software that guided satellites for NASA. No, not joking. Bill is our very own Rocket Scientist. In addition to developing our highly scalable software architecture that powers the R1 Platform and BayScribe, Bill has developed many of our proprietary tools, like our nSight Formula technology.

Dean Ganskop, Vice President, Platform Development

Prior to joining the team, Dean was the IT & Solutions Development Director for one of our transcription partners, who ended up selling to MedQuist — oops! Dean has built a young, energetic team of highly skilled programmers, most of which are former students. In his spare time, Dean teaches web application development courses at the Rochester Institute of Technology — but please, don’t call him Professor.

Lisa Staples, Vice President, Product Competitiveness & Customer Support

Lisa comes to RecordsOne with 30 years of healthcare experience including over 20 years as a Nursing leader in Cardiac Surgery with Johns Hopkins Hospital where she also led CDI and Revenue Cycle initiatives. More recently, Lisa has been responsible for Clinical Documentation and Revenue Cycle Improvement programs encompassing workflow simplification and training redesigns that have significantly enhanced operating results at several health systems.  Additionally, Lisa has hands-on experience implementing CDI/Coding software from all the major hospital CDI vendors.

Lisa Tritt, Director of Logistics

Prior to joining RecordsOne, Lisa worked with Ron at Signal Transcription, MDI & Transcend for over a decade prior to opening Main Street Transcription Service, LLC in April, 2010.  Lisa, experienced in network configuration and interfaces, keeps her brainiac colleagues in check by focusing on day-to-day operations, policies, procedures, documentation and client support.

Jason Vitz, Director, Integration and Data Handling

Jason has been with R1 for so long now, it’s hard to remember a time without him. He consistently goes above and beyond, taking on the tasks that many others wouldn’t or couldn’t, because of his vast knowledge about the inner workings of the platform.

Tara L. Conklin, Sr. Director of Special Projects

Tara spent 12 years at 3M HIS before joining the RecordsOne team. She is a certified medical coder and Scrum Master, an NLP content developer, and a coding solutions analyst. Once nicknamed “Tenacious Tara,” she is an avid learner who believes valuable transformations happen through unshakable efforts and adaptable mindsets. Chocolate and coffee help.

Brent Smith, Sr. Director, Voice Solutions

Prior to joining BayScribe, Brent was best known for the creation of the ultra-popular Digital Voice for Windows (DVI). Yes, that was Brent’s baby, and many of the tools you loved then are still available right now in BayScribe.

At some point, we hope you will get to meet others on the team…

What we are all about at RecordsOne


Our mission is to change health care one health system at a time, by respecting and valuing our clients, by providing affordable integrated tools that bring value today and into the future, and by customizing the tools to meet the needs of our clients to contribute to their success, clinically and financially.

It is every health care vendor’s responsibility to enable health systems to reduce the cost of care in the US, which is currently leading the world in healthcare spending.


The R1 Platform, our Platform-as-a-Service (PaaS) offering, delivers integrated solutions at a fraction of the cost of our competitors.

RecordsOne changes what is expected through our relentless pursuit of innovative alternatives to solving complex workflow challenges that the ‘big companies’ refuse to build or customize.

Products become Solutions when configured and customized to meet the very individualized needs of a particular hospital or health system — R1 fills those needs affordably.


RecordsOne addresses the growing and complex needs to improve clinical and financial performance via CDI, Quality, Coding, and Audit & Compliance. Our integrated Analytics tools provide health systems an aggregated view of their disparate EHR data, to streamline reporting data in near-real-time providing actionable data daily.

As the market evolves to a value-based reimbursement model, the combination of clinical, financial and analytical data contained in the R1 Platform will provide unparalleled population health management opportunities.


Our commitment to you is this — if you can get better software elsewhere, you should. ‘Better’ means something different to everyone. To us, ‘better’ means that the software does what you need, more reliably and at a better price than getting it from RecordsOne. What does ‘better’ mean to you?

Our licensing is the fairest you will find anywhere. We offer:

1) A one-year licensing term.
2) 90-day ‘no cause’ termination!
3) Quarterly invoicing, no interest.

Seriously… do you need more than that?

Don't Be Shy

Drop us a line anytime, and one of our team members will respond to you as soon as possible, so one you can start reaping the benefits of the R1 Platform!